The Corrective Actions (CAPA) page logs corrective and preventive actions for continual improvement of the quality system, per EN ISO/IEC 17025:2017 §8.7.
Found under: ISO 17025 → CAPA & Findings → Corrective Actions.
| Button | Action |
|---|---|
| Add — Create a new record | |
| Columns — Show/hide table columns | |
| Filters — Open/close the filter panel. A red dot indicates active filters | |
| Export CSV — Download table data as a CSV file | |
| Orientation — Toggle between portrait and landscape printing | |
| Print — Generate a PDF of the current view | |
| Help — Open the help dialog | |
| Search — Quick search through table data |
Clicking the icon on each row shows:
| Field | Description |
|---|---|
| CAPA No. | Unique action code. Leave blank for auto-numbering. |
| Title | Brief description of the issue |
| Source | PT Failure, Audit Finding, Customer Complaint, Equipment Problem, Out-of-Bounds Result or Other |
| Source Description | Detailed description of the issue source (hidden column) |
| Detection Date | Date of detection |
| Detected By | The user who identified the issue (hidden column) |
| Root Cause Analysis | Root cause analysis (hidden column) |
| Corrective Action | Description of the corrective action (hidden column) |
| Preventive Action | Measures to prevent recurrence (hidden column) |
| Responsible | Person responsible for implementation |
| Status | Open, In Progress, Closed or Verified — colour-coded |
| Priority | Critical, High, Medium or Low — colour-coded |
| Deadline | Completion deadline — shown in red if overdue (hidden column) |
| Completion Date | Actual completion date (hidden column) |
| Effectiveness Outcome | Effectiveness verification result: Pending, Verified, Failed or Not Required (shown in the table as a simplified Yes/No — hidden column) |
| Effectiveness Reviewer | The user who verified effectiveness (shown when Effectiveness Outcome is not Pending) |
| Effectiveness Notes | Notes from the effectiveness verification (shown when Effectiveness Outcome is not Pending) |
| Verification Date | Effectiveness verification date (hidden column) |
| Linked Risk Assessment | The linked Risk Assessment (shown only when Effectiveness Outcome is Failed) |
| Notes | Additional remarks (hidden column) |
Closing an action and proving it worked are two different things, and here they are two different steps. Effectiveness starts Pending and later becomes Validated, Failed or Not Required. Once it stops being Pending, the Effectiveness Reviewer and Effectiveness Comments appear.
When verification Failed, a Related Risk Assessment field appears: a corrective action that did not work is itself a risk worth assessing (§8.5), not merely a record to reopen.
The "nonconformity file" does not start here. The CAPA Audit Pack is anchored on the source of the nonconformity and is printed from the row of the Deviation or the Customer Complaint; the corrective action is one of its sections.
Delete on a Corrective Action's row does not remove the record — it opens a Close-out dialog that requires a reason. The record is always retained, per ISO 17025 §8.7 (control of records). A CAPA already in Closed or Verified status cannot be closed again. Effectiveness verification is a separate, later action.
Points at — this page does not stand without these:
Used by — a change here shows up in these: