The Customer Complaints page logs and manages customer complaints, from receipt to resolution and satisfaction, per ISO 17025 §7.9.
| Button | Action |
|---|---|
| Add — Create a new record | |
| Columns — Show/hide table columns | |
| Filters — Open/close the filter panel. A red dot indicates active filters | |
| Export CSV — Download table data as a CSV file | |
| Orientation — Toggle between portrait and landscape printing | |
| Print — Generate a PDF of the current view | |
| Help — Open the help dialog | |
| Search — Quick search through table data |
Clicking the icon on each row shows:
| Field | Description |
|---|---|
| Complaint No. | Unique complaint code. Leave blank for auto-numbering. |
| Complainant | Name or company of the complainant |
| Contact Info | Phone or email contact (hidden column) |
| Category | Result Accuracy, Delay, Report Error, Customer Service, Sample Handling or Other |
| Receipt Date | Date the complaint was received |
| Responsible | Person responsible for handling |
| Status | Received, Under Investigation, Resolved or Closed — colour-coded |
| Priority | Critical, High, Medium or Low — colour-coded |
| Description | Detailed description of the complaint (hidden column) |
| Investigation Findings | Investigation results (hidden column) |
| Actions | Actions taken for resolution (hidden column) |
| Response Date | Date of response to the customer (hidden column) |
| Resolution Date | Date of final resolution (hidden column) |
| CAPA Reference | Related corrective action code (hidden column) |
| Customer Satisfaction | Whether the customer was satisfied (Yes/No) (hidden column) |
| Notes | Additional remarks (hidden column) |