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Frequently Asked Questions


How do I change my password?

Navigate to ISO 17025 → Personnel & Competency → Users. Double-click the row of the user whose password you want to change (or open the row action menu and select "Update"). In the form, go to the "Password" field, type the new password, and press "Save". The new password applies on the next sign-in.


How do I switch between Greek and English?

At the bottom of the side navigation menu (left), find the language icon — a globe with an EL/EN badge. Click it to switch between Greek and English instantly. The change applies immediately across the entire interface.


How do I enable dark mode?

At the bottom of the side navigation menu (left), next to the language icon, find the theme icon — a sun or moon depending on the active theme. Click for instant switching between light and dark mode. The change applies immediately without a page reload.


Where can I find my analysis reports?

Go to the Analyses page from the main menu. Open an analysis and click "Preview" or "Download PDF" from the row actions (⋮) to view or download the report.


How do I print a list?

On any page with a data grid, click the print icon on the toolbar. A PDF list is generated with the current records. You can toggle between portrait and landscape orientation.


How do I export data to CSV?

Click the export icon on the toolbar. A CSV file with the grid data is downloaded. Active filters are applied to the export as well.


What does the "?" button do?

The "?" icon appears on pages, in forms, and next to menu items. Clicking it opens a popup with help relevant to that specific spot — field descriptions, usage instructions, and tutorial videos where available.


How do I contact support?

The primary way is through the in-app support system: go to Help → Support to open or track a support ticket. Alternatively, you can email support@agrometrisis.com or use the contact form at agrometrisis.com. In any case, describe the problem in detail and include screenshots where possible.