Opinion Dialogues

When an opinion or interpretation is given to the customer verbally, ISO/IEC 17025 §7.8.7.3 requires a record of the dialogue. The Opinion Dialogues page is that record: it captures the communication event itself, not the text of the opinion.

Found under: Daily Work → Opinion Dialogues.

Button	Action
	Add — Create a new record
	Columns — Show/hide table columns
	Filters — Open/close the filter panel. A red dot indicates active filters
	Export CSV — Download table data as a CSV file
	Orientation — Toggle between portrait and landscape printing
	Print — Generate a PDF of the current view
	Help — Open the help dialog
	Search — Quick search through table data

Record Actions

Clicking the icon on each row shows:

Edit — Open the edit form
Delete — Delete the record (with confirmation)

Fields

Field	Description
Analysis	Which analysis the dialogue concerns — required
Channel	How the communication happened — required
Communicated At	When, with the time — required
Recipient	Who heard the opinion; free text, no registered contact needed
Dialogue Summary	What was said — required, it is the evidence itself
Follow-up Required · Follow-up Notes	Whether anything must follow, and what

The "communicated by" is not chosen: the signed-in user is recorded.

Channels

Phone · Video call · In person · Other.

Connects to

Points at — this page does not stand without these:

Notes