A mistake is found in a report that has already been issued to the customer. Instinct says
"open it, fix it, resend". The LIMS won't allow it — and not out of stubbornness.
The issued report is already out in the world: the customer may have submitted it to an
inspection, used it in a transaction, made decisions based on it. If the lab changes it
"silently", then two different documents with the same number exist — and nobody can prove
which one was valid when. In an accreditation audit that's a finding; in a customer dispute,
a credibility problem.
That's why the standard (§7.8.8) requires: any change to an issued report must be **clearly
identified, with the reason included where appropriate, and made only as a further
document** that explicitly states it amends the original.
of — v1, and the customer is notified,
| Edit before approval | Amendment after issue (§7.8.8) | |
|---|---|---|
| Allowed? | yes, freely | only via the amendment flow |
| Reason | optional | mandatory |
| The old report | doesn't exist yet | stays frozen (v1) |
| The customer | not involved | notified with the new version |
| Trace | normal history | full: who/when/why + versions |
Before approval: edit. After issue: amend — a further document, with a reason, with theold version frozen. What has left the lab is never "unwritten"; it is superseded.